Reference

How royal69 Handles Your Personal Information

We keep this policy straightforward: what we collect, why we collect it, and how you stay in control. Your account data, payment details, and session activity are handled with care — and this page tells you exactly how, whether you access us from Bekasi…

Account data protectedDANA, OVO, GoPay payment info securedYou control your dataNo third-party sellingRequests answered within policy

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

Your trust depends on us being specific about how data actually moves. Here is how we handle the four key areas of our privacy practice — not in abstract terms, but in the concrete steps we follow every day.

Payment Data Security

DANA, OVO and GoPay transaction records are encrypted in transit and at rest. We do not store full wallet credentials on our side — only the transaction reference and amount needed for your account history.

Cookie and Session Use

We use session cookies to keep you logged in and analytical cookies to understand lobby navigation patterns. No advertising cookies are placed without your consent. You can clear or block them in your browser at any time.

Account Access Controls

Your account is protected by password and OTP verification on login. If we detect an unusual session — a new device or unfamiliar location — we trigger a re-verification step before granting access.

Data Retention and Deletion

We hold your data only as long as your account is active or as required by applicable law. When you close your account, personal data not needed for legal or financial records is removed within the retention window we follow.

What We Collect and Why We Use It

royal69 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide — your name, contact information, and the payment method you choose to use, whether that is DANA, OVO, or GoPay. We also record transactional data linked to your wallet activity and account sessions.

1
This data is used to verify your identity, process your deposits and withdrawals, and keep your account secure. We do not sell your personal data to third parties. We may share data with payment processors and verification partners only where it is strictly necessary to complete
2
a transaction or comply with a legal obligation. Cookies and session tracking are used to maintain your login state and to understand how you navigate the lobby — this helps us surface relevant game categories faster. You can manage cookie preferences in your browser settings at
3
any time. Data retention follows applicable legal requirements and is reviewed periodically. Where local law in Indonesia applies, we align our data practices with those obligations. Availability of any account service, including data-related requests, depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to request access to the data we hold about you, ask for a correction, or raise a concern about how your information has been used, we have clear channels for that. Every request is logged and reviewed by our account support team. We aim to respond to data-related requests within the timeframe required by applicable rules, and we will always confirm receipt when you write to us.

Live Chat Support Open a live chat session directly from your account dashboard. Our support team can log your privacy request and escalate it to the right contact.

Email Request Send your data request or privacy concern by email through the contact address shown in your account settings. Include your registered account name for faster processing.

Account Help Centre Visit the Help Centre from your account menu to find the data request form. Submitting through the form creates a reference number so you can track progress.

Your Privacy Policy Questions

These are the questions we get most often about how royal69 handles personal data, account information and your rights as someone who uses our platform in Indonesia.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log transaction references, device type, and session activity tied to your account.

We only share data with payment processors and identity verification partners when it is necessary to complete a transaction or meet a legal requirement. We do not sell your personal data.

Submit a request through the data request form in the Help Centre, or email us using the address in your account settings. Include your registered account name so we can locate your records quickly.

Yes. You can request deletion through your account settings or by contacting support. We will remove data that is no longer needed, subject to any legal or financial record-keeping obligations we must follow.

Transaction data is encrypted in transit and at rest. We store only the reference and amount needed for your account history — we never hold your full wallet PIN or credentials on our systems.

Personal data not required for legal or financial records is removed within our standard retention window after account closure. We can confirm the specific period when you submit a closure request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gamesroyal69 Casino InfoTerms & Conditions

How royal69 Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Contact Us About Your Privacy Rights

Your Privacy Policy Questions

01 What personal data does royal69 collect when I open an account?

02 Does royal69 share my data with other companies?

03 How do I request a copy of the data royal69 holds about me?

04 Can I ask royal69 to delete my personal data?

05 How does royal69 protect my payment information from DANA, OVO or GoPay transactions?

06 How long does royal69 keep my account data after I close my account?

Privacy Policy

Related pages

Related pages